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Policy for Product Return and Product Shipping

Medelys Laboratoires international Inc.

Copyright © 2021  All Rights Reserved.




1. Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 514-631-1212 or e-mail: with details of the product and the defect.

For consumers who bought the product via Medelys’ online store

You can send the item you consider defective to:

520 McCaffrey, Ville Saint-Laurent, Quebec, Canada, H4T 1N1

The products returned must be intact and preferably in their original packing. A copy of the invoice and the number of authorization must be included as well. The shipment fee for the replacement will be absorbed by the Company.


2. Shipping and delivering of products


Medelys will deliver the products to the postal address received in the order. Shipping fees will be added to the order depending on its size, the method of delivery (regular or express), and the destination of the order. The delivery will be handled by Medelys and will be executed as quickly as possible. Delays may vary depending on the destination, the availability of the products, and the method of delivery.


The products ordered will become the responsibility of the buyer once these are delivered to the transportation company by Medelys.


For all products delivered outside of Canada, the responsibility of all costs related to exporting will be charged directly to the buyer.

Please download the word document returns form and email it to us at

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